Your Placement Journey

Submit Your New Family Application

Tell us about your household, schedule, responsibilities, compensation, desired start date, and the experience you need. Include driving requirements and live-in accommodations when applicable.

Review and Accept Your Agency Agreement

Review your agency’s service agreement, including fees and placement terms. Complete the acceptance and electronic signature before proceeding.

Confirm Your Agency Assignment

Our team confirms the agency managing your placement. Your portal, payment instructions, candidates, and documents will belong to that agency.

Receive Your Private Portal Link

The agency will email your private portal link. You can review your next steps and payment instructions. Featured candidate profiles unlock after your retainer is verified.

Administrator note: Leave the token/link field BLANK in reusable email templates and unsent drafts. The administrator manually inserts the correct family-specific link before sending.

Submit Your $500 Retainer Payment

Follow your agency’s payment instructions and submit your payment confirmation. The $500 registration/retainer is credited toward your selected placement package.

Status: Payment submitted — awaiting verification.

Uploading a receipt does not unlock candidates.

Agency Verifies Your Payment

Our team confirms that your payment has been received. Once verified, your featured candidate access is activated.

We recognize previous verified payments. You will never be asked to pay twice.

Review Featured Candidates and Select Interview Choices

Review the approved profiles in your private portal and select the candidates you would like to interview.

This selection expresses interview interest. It does not reserve a candidate or confirm an appointment.

Request Your Zoom Interviews

Submit your interview request and preferred times for your selected candidates.

Status: Interview requested — awaiting candidate availability.

Agency Confirms Candidate Availability

We check the candidate’s interest in your position and availability for the interview. If needed, we will discuss alternative times or candidates.

Receive Your Zoom Confirmation

Your interview is confirmed when the agency provides the appointment date, time, time zone, and Zoom link.

A requested time is not a confirmed appointment.

Complete Your Zoom Interviews

Meet your selected candidates and discuss experience, duties, schedule, and compensation. Afterward, share your feedback with the agency.

We do not auto-complete interviews when the scheduled time passes. Cancellations, rescheduling, and missed interviews are tracked separately.

Choose Your Preferred Candidate — Both Sides Confirm

Tell us whom you would like to move forward with. We also confirm the candidate wishes to proceed and review the proposed duties, schedule, compensation, and next step with both parties.

The family’s selection alone is not mutual confirmation or a completed hire.

Receive Your Final Invoice

After both sides confirm interest, we issue the invoice for your selected placement package, less verified payments, plus applicable taxes.

We show the package, coverage period, verified credits, taxes, and exact remaining balance. The retainer is credited once.

Agency Verifies Final Payment

Submit your final payment confirmation. Our team must verify receipt and confirm the remaining balance is paid before releasing the placement package or authorizing an in-person meeting or trial.

Status: Final payment submitted — awaiting verification.

Receive Your Final Placement Package

After final payment verification and required paperwork, the agency securely releases the approved documents for your placement.

Only documents intended for your family are released. Internal notes, confidential screening materials, identity documents, and unrelated records remain restricted.

Receive Authorization for Your In-Person Meeting or Trial

The agency confirms the meeting or trial details, including date, time, location, responsibilities, and any agreed candidate compensation.

An in-person meeting or trial may proceed only after agency authorization. Candidate compensation is separate from agency fees. If no meeting or trial is needed, this step is marked “Not required.”

Confirm Your Start Date

Once both parties agree to proceed, we confirm the start date, schedule, duties, and compensation and complete any outstanding placement paperwork.

A start date is confirmed only when both sides agree.